Minemax COVID-19 Update

Minemax News

In the light of the evolving COVID-19 situation, we would like to let you know about the actions we put in place to keep our community safe. Our priority is to ensure the health and safety of our staff, customers and the community while minimizing disruption to your businesses and operations.

We have implemented a working from home policy for all Minemax staff. Our team is now fully set up to work remotely and will continue to deliver high quality products and services to all our customers worldwide.

  1. Customer service and support
    At Minemax support, it’s business as usual, responding to all our customer inquiries worldwide in a timely manner. Email support@minemax.com, submit a support ticket or call our landline on +61 8 9226 3288 (Australia) or +1 720 502-7014 (USA) if you need any assistance.
  2. Software Licensing
    Minemax offers flexible software licensing options to assist your current organizational needs. Email support@minemax.com or contact us for more information.
  3. Customer Training / Consulting
    We have suspended all international staff travel in accordance with WHO and local health government guidelines. We are currently reviewing scheduled face-to-face training courses, consulting and customer meetings for alternative online delivery modes. This is done on an individual basis to meet the unique needs of our customers.
  4. Software Development
    Our software development and test team continue to enhance our products using collaboration tools to coordinate their efforts.

With these changes in place, our focus is to work closely with our customers worldwide to address your mine planning needs and challenges.

We will continue to monitor the advice and recommendations from expert health organisations and act accordingly. In meantime, we hope that you and your family will stay safe and healthy during this difficult time.

Please do not hesitate to contact us for more information.

Regards,

The Minemax Team

Author

Martina Brayford

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